Thank you for your inquiry!

Upon receiving your request, we will confirm receipt within 10 business days and provide information about how we will process the request. Typically, we will respond to your request within 45 calendar days from the day we receive your request. In certain circumstances, we may need additional time to respond to your request. If we do, we will notify you of the need for an extension, but, in any event, we will respond to your request within 90 calendar days from the day we receive your request.

Back Home

  1. Apple® and the Apple logo® are trademarks of Apple Inc., registered in the U.S. and other countries. The App Store is a registered trademark of Apple Inc.

    Google Play and the Google Play logo are trademarks of Google LLC.

    Porte is a mobile finance app, not a bank. Banking services provided by Pathward®, National Association, Member FDIC. 

    Porte is a deposit account established by Pathward, N.A., Member FDIC, pursuant to a license from Visa U.S.A. Inc. Certain products and services may be licensed under U.S. Patent Nos. 6,000,608 and 6,189,787. Card can be used everywhere Visa® debit cards are accepted.

    Porte is a registered trademark of Populus Financial Group, Inc.

    Populus Financial Group, Inc. engages in money transmission services as an authorized delegate of Ouro Global, Inc. (NMLS ID: 932678). State licenses, disclosures, and complaint information may be found here www.netspend.com/help/licenses

    © 2025 Ouro Global, Inc. 

    Copyright © Populus Financial Group, Inc. 2025. All rights reserved.

  • Apple® and the Apple logo® are trademarks of Apple Inc., registered in the U.S. and other countries. The App Store is a registered trademark of Apple Inc.

    Google Play and the Google Play logo are trademarks of Google LLC.

    Porte is a mobile finance app, not a bank. Banking services provided by Pathward®, National Association, Member FDIC. 

    Porte is a deposit account established by Pathward, N.A., Member FDIC, pursuant to a license from Visa U.S.A. Inc. Certain products and services may be licensed under U.S. Patent Nos. 6,000,608 and 6,189,787. Card can be used everywhere Visa® debit cards are accepted.

    Porte is a registered trademark of Populus Financial Group, Inc.

    Populus Financial Group, Inc. engages in money transmission services as an authorized delegate of Ouro Global, Inc. (NMLS ID: 932678). State licenses, disclosures, and complaint information may be found here www.netspend.com/help/licenses

    © 2025 Ouro Global, Inc. 

    Copyright © Populus Financial Group, Inc. 2025. All rights reserved.